The questionnaire

The questionnaire is what the shopper fills in. You decide which questions appear, so a shop that sizes on height and weight does not ask for chest, waist and hip it will never use. Every question you remove is one less reason for someone to abandon the popup.

Built-in questions

• Who they are shopping for, age, height, weight, body shape, and preferred fit.
• Their usual size, as a quick anchor.
• Optional exact measurements - chest, waist, hip, shoulder, foot length - for a precise match.

Each question can be shown or hidden, and you can mark some as required. Height and weight in metric or imperial is the shopper's choice in the popup; either way the answer is stored the same, so your data stays consistent.

Your own questions

Add custom questions for anything specific to your range - a fit preference, a use case, a measurement your category needs that ours does not. A custom question can be a choice, a number or a measurement, and you can show it only when an earlier answer matches, so a question that is only relevant to one type of shopper never gets in anyone else's way.

Explaining how to measure

Each custom question has its own help text. Write how to take that measurement - where the tape goes, whether to pull it tight, what to wear - and it appears under the question, in the popup, at the moment the shopper is looking at it. Up to 300 characters.

This matters most for custom measurements, because the built-in ones already carry our own how-to-measure wording and yours starts with none. If you ask for “inseam” or “sleeve from centre back”, the help text is what stops half your shoppers guessing.

Wording and artwork

You can replace our how-to-measure wording and our body figures with your own. On the Customize page, each answer has an Upload button - pick an image and it is hosted for you, no copying links between tabs. You can still paste a link to an image you host elsewhere if you prefer.

Portrait images work best, roughly three by four. They are shown small, so a clean silhouette reads better than a photograph. Leave any of them empty to keep our built-in figure, which means you can replace just the ones that do not match your range.